Deciding between in-house or outsourced IT Helpdesk support can be a daunting task. IT outages are costly. IT downtime can cost businesses substantial productivity losses. You must weigh your options to avoid IT outages and operational inefficiencies and opt for an efficient outsourced IT helpdesk service provider.
Nine Benefits of Outsourced IT Helpdesk Service
Deciding between in-house or outsourced IT Helpdesk support can be a daunting task. IT outages are costly. IT downtime can cost businesses substantial productivity losses. You must weigh your options to avoid IT outages and operational inefficiencies and opt for an efficient outsourced IT helpdesk service provider.
There are many factors to consider, and picking the right IT Service Provider for your business is essential. We have been in the business of outsourced IT support, also called outsourced IT Helpdesk Service, for 40 years and have spoken to thousands of companies weighing up their options. Both in-house and outsourced IT can have their advantage over the other.
In this series of blogs, we will look at in-house and outsourced IT Helpdesk Service and their advantages and disadvantages:
- What Is In-House IT Helpdesk?
- What are its benefits and drawbacks?
- What Is Outsourced IT Helpdesk Service?
- What are its benefits and drawbacks?
What Is In-House IT Support?
In-house IT support involves an IT department or specialist working inside your business premises. You will employ the individual or team and have complete control over them. If you have a problem, they are responsible for fixing it. You can look forward to a detailed blog on this shortly.
What is Outsourced IT Helpdesk Service, also called Outsourced IT Support?
An outsourced IT Helpdesk service is where an IT or technology issue is managed externally by an IT Services and Solutions company. You will call this company that manages your systems to fix the problem remotely, and when they are required to attend onsite, they may visit your premises. Your effort is in identifying and finalising the IT Services Company to provide you with Outsourced IT Helpdesk Services.
Benefits of Outsourced IT Helpdesk include:
What Are The Benefits Of Outsourcing IT Helpdesk?
The benefits of outsourced IT Helpdesk service include overall cost savings and fixed monthly costs for easy budgeting and greater flexibility to scale up. Depending on the terms of your contract, there is a notice period before you can disengage with the service provider, proving greater flexibility.
Cost Savings
Outsourcing IT support will save you substantially compared to having an IT helpdesk in-house. Usually, you will be charged monthly with a clear breakdown of what you’re getting. You don’t have to worry about hiring employees and the subsequent cost of training them to manage your IT Infrastructure efficiently.
Fixed Monthly Cost
Some IT companies work on a retainer ( a monthly subscription) service. It makes budgeting for IT predictable as IT support cost is based on per employee or per seat ( a computer/laptop).
Flexibility To Scale-Up
As the price of IT support is based on a team member who uses a computer (desktop or laptop), it is scalable and can easily grow with your business. As you plan to hire, you can forecast the budget and clearly understand the ‘desk cost’. As your team size increases or decreases, so does your IT support cost.
Notice Period
During your hiring process or while drawing your Outsourced IT Helpdesk Service contract, be informed about the fixed and variable costs. In a monthly contract, you can also negotiate for a notice that suits the IT Service provider and you.
Efficient Issue Resolution
IT Services and solutions companies will hire expert technicians and have access to more resources compared with an in-house team. Due to this, IT problems can be fixed efficiently, even remotely. Outsourced IT teams will proactively solve issues with vast resources as they will have SLAs.
Expert Technicians
Outsourced IT companies will have a vast range of experience inside their organisation. We have over 40 years of experience mastering IT support and cybersecurity. Many in-house IT teams can only offer a limited experience level or have a wide range of expertise.
IT support businesses usually have experts across a variety of levels and disciplines. This means their team can address all issues with tried and tested solutions, one of the main benefits of working with an outsourced IT Helpdesk company.
24/7 Support
IT Now Solutions is one of the best IT support companies in Bangalore and will be able to offer you 24/7 helpdesk support. If you need someone on call outside Monday to Friday, nine to five, this is a solution at your disposal.
Fewer Outages
Following on from 24/7 support, you will often get 24/7 monitoring of your systems, giving you less chance of outages. System alerts notify the outsourced IT Helpdesk in real-time. When you look at business continuity, how much money is justified as a service charge?
Economies Of Scale
For many, using a managed IT service provider was fundamental to running their business operations and achieving high security and, in turn, higher productivity. Businesses chose to outsource IT support because it was much better value for money.
Technology is moving fast, and many in-house IT departments can’t deploy appropriate resources and capabilities in an agile, fast, and efficient manner. Hence, it is prudent to outsource your IT Helpdesk to IT Now Solutions, one of the best IT Support companies in Bangalore.
To stay updated on industry information, please follow us on LinkedIn, FaceBook and Instagram.
Please mail us at sales@itnowsolutions.in for any additional services you may need.